Frequently Asked Questions
Who can get help from ALOS?
Although originally set up to provide services to homeless and disadvantaged people in the community, ALOS provides free legal advice to anyone in need. We welcome all potential clients and do not discriminate.
How do I know if ALOS can help me?
ALOS can assist you by providing preliminary advice on a number of different matters. However, please be advised that we do not represent clients, and cannot contribute to any costs associated with legal proceedings.
For a list of the areas we can assist you with, please see information under the ‘Our Services' tab.
Can I get legal advice over the phone?
We kindly advise that we are not able to give legal advice to clients over the phone. Should you wish to discuss a legal issue with one of our advisors, please make an appointment to come in and see us.
How do I make an appointment at ALOS?
You are able to make an appointment with us via telephone or email.
Please call (08) 8118 5200 or email email@example.com to organise a time.
Alternatively, you may make an appointment using our online appointment form on the Contact Us page. Please be advised that ALOS is only open one day per week (Fridays), and appointments are taken from 12pm onwards.
What happens if I can't make it to an appointment?
The morning of your scheduled appointment, an advisor from ALOS will call you to confirm that you will be coming in. If you are no longer able to make it to your appointment, you can reschedule a more convenient time with the advisor over the phone.
Where is ALOS?
ALOS runs out of Westcare premises. Our address is 216 Wright Street, Adelaide 5000.
How do I get to ALOS?
To get to ALOS, free public transport is available.
Please see information about the Adelaide Connector bus.
Please note that parking on Wright Street is very limited.
What happens in my first interview?
When you arrive for your appointment at ALOS, a student advisor will come and meet with you at reception. You will then be taken to an interview room.
The student advisor will begin the interview by introducing themselves, and telling you some information about how ALOS runs and the service we provide. You will be given an information sheet that summarises this information that you are able to take home.
The student will also tell you about confidentiality and you will need to sign an indemnity form. Confidentiality and the indemnity form will be thoroughly explained to you during the interview.
After you have discussed these initial formalities with the student advisor, you can then begin to tell them why you have come to ALOS and what you wish us to help you with.
Interviews run for one hour.
What should I bring to my appointment?
Please bring any relevant documents that relate to your matter with you. This greatly assists student advisors to better understand your matter.
Should we need to keep a record of any of these documents, ALOS will make copies, with your permission, so that you are able to keep the original documents and take them home with you.
What can I expect to happen after my appointment?
It is very rare to solve any legal problems in one appointment. After your first interview, you will normally be advised that ALOS will need time to research your matter further, and contact you as soon as possible.
What happens if ALOS cannot help me?
There are some legal matters that ALOS may not be equipped to deal with. In these circumstances, ALOS is able to refer you to a more appropriate legal clinic to best suit your needs.